Common questions
Answered briefly
The things we get asked most. If your question is not here, just call – someone will pick up.
How long does a repair take?
For common models reckon on about an hour, often less. We give you a binding time for your device when you hand it in – many repairs are finished the same day.
What does a repair cost?
That depends on the device and on the actual fault. The diagnosis is free, and you get a binding price before we start. If it is too high for you, you simply take your device home again – nothing is charged.
Will my data survive?
With the usual repairs – screen, battery, charging port – everything stays on the device. Even so, a backup beforehand is always better. If you are not sure how, we will show you.
Do I need an appointment?
No. Come by during opening hours. If you want to be sure the spare part is in stock, give us a quick call first.
Do you repair devices bought elsewhere?
Yes. Where you bought your phone makes no difference.
What if the repair is not worth it?
Then we will say so. On some older devices the effort no longer pays off – in that case we look together at what makes more sense.
Quickest
During opening hours you reach us directly in the shop. If the line is busy, try again shortly – chances are our hands are inside a device.
teleplanet SillparkSillpark Einkaufszentrum
Museumstraße 38, 6020 Innsbruck
Opening hours
Closed today
| Monday | 09:00 – 19:00 |
|---|---|
| Tuesday | 09:00 – 19:00 |
| Wednesday | 09:00 – 19:00 |
| Thursday | 09:00 – 19:00 |
| Friday | 09:00 – 19:00 |
| Saturday | 09:00 – 18:00 |
| Sunday | Closed |
Vienna time. Public holidays are taken into account.
Different hours
- Mon 26 OctoberClosed