Do I need an appointment?
No. Just drop by: teleplanet Sillpark, 1st floor (OG1), Museumstraße 38, 6020 Innsbruck. Open Mon–Fri 9–19 · Sat 9–18.
Where exactly is teleplanet in the Sillpark?
On the 1st floor (OG1) of the Sillpark, Museumstraße 38, 6020 Innsbruck. On the directory we are listed as “Teleplanet & Postpartner”.
When are you open?
Open Mon–Fri 9–19 · Sat 9–18. Hours may differ on public holidays – current notices are on the location page.
Which languages do you advise in?
German, Turkish and English.
Which is cheaper – Magenta or Drei?
That depends not on the provider but on your usage: phone in the contract or SIM only, contract or prepaid, your age, how many SIM cards in the household and whether internet at home is added. We calculate both for you – and tell you if your current plan already fits.
Can I keep my number?
Yes. You keep your number, and we take care of the switch in the shop.
Can I get an eSIM?
Yes, eSIM or classic SIM – we activate both right in the shop.
Why are there no prices on the website?
Terms change all the time – what applies today may be different next week. We work out the current offer for you in person.
Which phone brands do you have?
Apple, Samsung, Xiaomi, Honor and Vivo – current devices to look at and pick up, not just on pictures.
Are the devices in stock?
Yes, in stock in the shop, not ordered. Which models are there changes all the time – give us a quick call and we will tell you whether the phone you want is there.
Can I buy the phone with a plan?
Yes – with a Magenta or Drei plan or without any plan. We calculate both options for you.
What is Wertgarantie?
Device protection for phones and tablets. What exactly is covered is set out in Wertgarantie's terms – we go through them with you in the shop.
Can I also protect a used phone?
That depends on the device. Bring it in – we take a look and tell you whether it qualifies.
How much does device protection cost?
That depends mainly on the age and original price of your device. We show you the current offer in the shop.
Which data do you transfer?
Photos, contacts, WhatsApp and apps – safely onto the new device, while you wait.
Do you wipe my old phone?
On request, yes – in front of you.
Do you apply the screen protector?
Yes. We apply the glass before you leave the shop.
What can I send with you?
Parcels and letters, letter and media mail, Post Express – and returns.
Can I collect my parcel from you?
Yes, if your item has been left with us. Please bring your notification and official photo ID.
Which bank99 services do you offer?
Deposits and withdrawals as well as transfer orders – right at the yellow counter.
Do you also do repairs?
Yes. Booking and status run through our repair portal rep.azili.at.
Where can I see the status of my repair?
Booking and status run through our repair portal rep.azili.at.