While you wait
Nothing to send in, no postal shipping.
- Transfer right at the counter
- You get your device back immediately
Secure
Your data stays with you.
The transfer happens right at the counter – your phone never leaves the shop.
Only what is needed
We only access your data as far as the transfer requires.
- You enter the passwords for your accounts yourself
Wiping the old device
On request we wipe your old phone in front of you.
- Ready to pass on or hand in
Preparation
This helps beforehand.
Three things to make the transfer go smoothly.
Price upfront, bindingWe tell you what the transfer costs before we start.
- 01
Both devices with you?
Bring your old and your new phone – ideally charged.
- 02
Logins ready?
For accounts such as Apple ID or Google you often need your password. You enter it yourself.
- 03
Important things backed up?
Your own backup beforehand never hurts – then nothing is lost, whatever happens.
How it works
How it works.
- 01
Drop by
With your old and new device, no appointment – at the Sillpark, 1st floor.
- 02
Transfer
Photos, contacts, WhatsApp and apps move onto the new device – while you wait.
- 03
Check & wipe
You check that everything is there. On request we wipe the old device in front of you.
FAQ
Quick answers.
Which data do you transfer?
Photos, contacts, WhatsApp and apps – safely onto the new device, while you wait.
How long does the data transfer take?
You wait in the shop. How long it takes depends on the amount of data – we tell you beforehand what to expect.
What do I need to bring?
Your old and your new phone and the logins for your accounts, for example Apple ID or Google account. You enter the passwords yourself.
How much does the data transfer cost?
We tell you the price upfront, binding – before we start.
Do you wipe my old phone?
On request, yes – in front of you.
Do I need an appointment?
No. Just drop by: teleplanet Sillpark, 1st floor (OG1), Museumstraße 38, 6020 Innsbruck. Open Mon–Fri 9–19 · Sat 9–18.
Also here
Also in our shop.
New phone, plan, accessories – and someone who sets it all up for you. No appointment, no shipping box.
Sillpark · OG1
Drop by – no appointment.
teleplanet Sillpark, Museumstraße 38, 6020 Innsbruck, on the 1st floor of the Sillpark. On the mall directory we are listed as “Teleplanet & Postpartner”.
- Mon – Fri
- 9:00 – 19:00
- Saturday
- 9:00 – 18:00
- Sunday
- Closed